Service Portfolio

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 ‰ Development and Implementation of Standard OS Tiers for enterprise-wide standard OE 

‰ Microsoft centric SOE core, Common Applications, Client specific Applications 

‰ Optional additional Tiers for BU specific Applications or End User specific Applications  

 ‰ Standard packaging solutions for configured, unattended, automated deployment 

‰ Repeatable packaging processes using Microsoft Standard Installer format (‘.MSI’). 

‰ Implementation of capability to deploy packaged applications using an automated distribution process 

 ‰ Automated SW delivery to all endpoint devices with the ability to schedule or phase deployments 

‰ Ability to adjust deployment schedule and volume based on load and NW bandwidth 

‰ Monitoring deployment process, tracking, reporting and initiation of follow-up for failed deployments 

  ‰ Leverage SW Distribution Services to drive and enforce Patch Management and implementation policies 

‰ Processes and Governance for patch assessment and associated deployment strategy 

‰ Tracking and reporting of patch deployment success- and patch currency rate across all endpoint devices 

  ‰ Agent free remote inventory of HW and SW for endpoint devices connected to the network 

‰ Ability to detect devices upon connection to the NW, driving near 100% inventory over time 

‰ Publication of inventory information to client defined format for import into CMDB or data warehouse